Dealing with Myspace customer support

I created a Myspace page awhile back for the sole purpose of communicating with my friends easier. All was well for awhile, but a couple days ago I ran into a severe bug. The loggin screen would keep looping back on itself and my ability to access my profile was hindered. Doing what any sensible person would do I looked through the FAQ to see if my problem was already addressed. Seeing no entry that could help me, I mailed customer support:


I cannot log into my profile. It says that I have to enter a verification code and the rest of my information. Upon doing so and checking that the information is correct I click login. It takes me to another screen saying I have to wait 15 minutes due to exessive login attempts. After the time is up the same prosses repeats. I do not exessivley try to log in so the reason I'm getting the messages is unknown to me. I have been stuck in this loop for several days now, please help me!

A few hours passed and then I recieved a reply from Myspace. I was suprised by the quick reply until I read its content.


Hello,

Please verify that you are logging in with the correct password and
username. We also recommend clearing your browser's cookies and
temporary internet files and then try logging in again.

Often, changing internet browsers can do the trick. For example, try
Internet Explorer if you are using AOL. Note: Mac users should use
Safari or Firefox for the best browsing results.

Also, try lowering the your browsers security settings. If you are
using a firewall, try lowering those settings, if possible.

If you have already tried the methods above, check to make sure your
profile still exists by finding your profile on the site. Also, look for
comments you posted on your friends' profiles. If you cannot find your
profile, it may have been deleted. MySpace may delete profiles if they
violate the site's Terms and conditions. You cannot retrieve a deleted
account.

If this should not answer your question, either reply to this thread, or
click

http://viewmorepics.myspace.com/index.cfm?fuseaction=misc.contact

Thanks
MySpace.com


It was apparant that they did not actually read my mail very well. All they did was copy and paste an entry from the FAQ that I read earlier. I replied back with this message:


I have checked my information, cleared my cookies and cache, tried logging in on both Firefox and Internet Explorer, and shutting down my firewall. I still seem to be having the same problem with the login looping back to itself. I checked to see if my profile was deleted, but it is infact there, waiting for me to log in. I am almost certain that it is not a problem on my end because nothing I have tried has changed my results. I hope this problem can be resolved.
Eric Carlson


I waited a couple days for them to contact me back. After awhile I came to the conclusion that they didn't recieve my reply, so I resent my original mail. This time however I added an extra line of info:


Please note that I have done everything the FAQ says I should do in a case like this. It is not a problem on my end, it is a bug that should be fixed.

I have yet to recieve a remedy for my problem. I doubt I'll ever get an answer from them. My profile will probably just sit there and recieve comments from my unknowing friends for all eternity. Thanks Myspace.